🌍 Shipping Scope

We currently ship to all cities and regions of the Kingdom of Saudi Arabia.

🚚 Estimated Delivery Time

• Orders usually arrive within 5–10 business days from the date of shipment. The timeframe may vary depending on the delivery city, carrier speed, customs clearance procedures, and operational conditions.

⚠️ The stated timeframe is an estimate and may be affected by the factors described above, while the customer’s statutory rights remain preserved.

🔔 Delivery Delays

If an expected delay or circumstance may materially affect delivery, we aim to inform the customer when the relevant information becomes available to us.

The customer’s rights to cancel and recover amounts paid where statutory delay conditions are met remain preserved, unless the delay results from force majeure, in accordance with the laws and regulations applicable in Saudi Arabia.

💰 Shipping Charges

Free international shipping from Italy to Saudi Arabia.

Import duties, import taxes, customs clearance or related handling charges may become payable upon import under applicable regulations and carrier procedures. Where due, they are borne by the recipient and may need to be paid before delivery.

📦 Shipment Tracking

After the order is shipped, the customer will be provided with a tracking number when available through the registered email address or contact method.

🛃 Customs Duties and Import Taxes

Orders are shipped from Italy to the delivery address stated in the order within Saudi Arabia under DAP (Delivered at Place) terms. Import duties, import taxes, customs clearance and processing charges may become payable under applicable regulations and the procedures of the competent authorities and carrier.

The recipient is responsible for any such charges when they become due, and payment may be required before delivery. Customs clearance may also affect the delivery timeframe.

🧾 Shipping Information Responsibility

The customer is responsible for entering accurate and complete shipping information, including name, mobile number, and the correct national or delivery address.

⚠️ Incorrect or incomplete information may cause a delay or failed delivery. The customer may be responsible for additional costs directly resulting from such error, if any.

⚠️ Circumstances Beyond Our Control

Delivery may be delayed by circumstances beyond the store’s reasonable control, including peak seasons and holidays, weather conditions, carrier congestion, customs procedures, exceptional circumstances, or government decisions affecting transport or import operations.

We aim to follow the order and provide material updates when information becomes available, subject to applicable Saudi regulations. 🤍

📭 Failed Delivery or Non-Receipt

If delivery cannot be completed because the customer is unavailable, does not respond to the carrier, provided incorrect or incomplete shipping information, or does not pay import duties, import taxes, customs clearance or processing charges when requested, the shipment may be returned to origin under the carrier’s procedures.

Where the failed delivery is attributable to the customer, the customer may bear the actual costs directly resulting from the failed delivery or return to origin, and any additional cost of reshipment if requested, while the customer’s statutory rights remain preserved.

📩 Contact and Support

We are happy to assist through our Contact Us page or by email at support@shopcomx.com.