Frequently Asked Questions

• Are all products authentic?

  Yes, all Tuscany Leather products available at Elegance are authentic. Elegance is an authorized distributor of Tuscany Leather, and we maintain the original brand name, models, and product information.

• Where is the order shipped from?

  Tuscany Leather products are shipped directly from Italy to the customer's address in Saudi Arabia via international shipping companies such as FedEx or DHL, depending on the shipping company available for the order.

• How long does delivery take?

  Orders usually arrive within 5-10 business days from the shipping date.

  Delivery times may vary depending on the destination, customs clearance procedures, and the shipping carrier's operational conditions.

• Are there customs duties or additional fees upon receipt?

  Some international shipments to Saudi Arabia may be subject to customs procedures, fees, or taxes according to applicable regulations and the shipping company's terms. If amounts are due, the shipping company may collect them from the recipient before completing delivery.

• Can I exchange or return?

  Yes, exchanges or returns can be requested in accordance with Elegance's exchange and return policy and the conditions specified in the store.

• How do I contact customer service?
  • Email: support@shopcomx.com
  • Customer Service WhatsApp