⏱ Change-of-Mind Returns

A customer may request a return within 7 days from the date of receipt, provided the product has not been used or benefited from and meets the return conditions set out in this policy.

If the customer wants a different color or model due to a change of mind, a direct exchange is not available. The customer may return an eligible product under this policy and then place a new order for the desired product. International shipping on the new order remains free.

The 7-day change-of-mind period does not affect statutory rights relating to defective or non-conforming products or applicable warranties.

✅ Return Eligibility Conditions

• The product must be in its original condition, unused, with tags and labels still attached.
• All original accessories received with the product must be returned, including authenticity cards or verification materials if provided, dust bags, additional straps, and any included accessories.
• The product must not show signs of use or customer-caused damage, scratches, stains, odors, or substances affecting its condition.
• Where available, returning the product in its original packaging is preferred to help protect it in transit.

⚠️ A return may be refused if inspection shows that the product was used, damaged by the customer, or is no longer in the condition in which it was received. The customer will be informed of the reason.

👜 Natural Leather Characteristics

Tuscany Leather products are made from genuine leather, so minor natural variations between items in color shade, grain, texture, or natural leather markings may occur.

These natural variations alone are not considered manufacturing defects unless they affect the product’s integrity or use, or amount to a material non-conformity with the product presented.

📦 Damaged, Defective, or Incorrect Products

If the customer receives a product different from the order, a product damaged in transit, or a product with a manufacturing defect or material non-conformity, please contact us as soon as possible.

• Where possible, we recommend reporting visible transit damage or receipt of an incorrect item within 48 hours of receipt to help document and resolve the issue promptly.
• Please provide the order number and clear photos of the product and issue. Additional photos or information may be requested where needed for assessment.
• Details may be sent to support@shopcomx.com.

When an order error, manufacturing defect, or other condition for which Elegance is responsible is confirmed, the matter will be handled without charging the customer the necessary return or processing costs, while preserving the customer’s statutory rights.

The 48-hour period above is a recommended prompt-reporting period for visible issues. It does not extinguish statutory or warranty rights where a defect is not immediately apparent.

🛡️ Manufacturing Defect Warranty

Tuscany Leather products are covered by the manufacturer’s 24-month warranty against manufacturing defects, subject to the manufacturer’s applicable warranty terms.

The manufacturing-defect warranty does not cover damage caused by misuse, accidents, improper storage, exposure to water or chemicals, or normal wear and tear, unless such damage results from a manufacturing defect.

If a manufacturing defect is suspected, the customer should contact Elegance so the case can be assessed and handled in coordination with the authorized supplier, without prejudice to the customer’s statutory rights.

🚚 Return Costs for Change of Mind

For a change-of-mind return, the customer bears the cost of sending the returned product to the return address designated by Elegance.

The original international shipping from Italy to Saudi Arabia is free to the customer, and the original international shipping cost is not deducted as a separate item from the refund.

If Elegance arranges the return shipment on the customer’s behalf for a change-of-mind return, the return cost will be disclosed before the service is carried out.

📍 How to Return a Product

Please contact Elegance and obtain return approval and instructions before sending any product.

After the return request is accepted, the customer will be provided with return instructions and the designated return-receiving address within Saudi Arabia.

These procedures apply to products already delivered to the customer and subsequently returned. Shipments that cannot be delivered before receipt by the customer are subject to the carrier’s procedures and the terms in the Shipping and Delivery Policy.

🛃 Customs Duties and Import Taxes

Orders are shipped from Italy to Saudi Arabia under the shipping terms described in the Shipping and Delivery Policy, including DAP (Delivered at Place).

Any customs duties, import taxes, customs clearance or processing charges paid directly by the customer to the competent authorities or carrier are not amounts collected by Elegance and are therefore not automatically refunded as part of a product refund.

This does not prevent the customer from contacting the relevant authority about any refund that may be available under applicable procedures. Elegance does not guarantee acceptance of a refund request submitted to an external party.

Where a store error or manufacturing defect is confirmed, the case will be handled according to its circumstances while preserving the customer’s statutory rights.

📭 Refusal or Failure to Receive a Shipment

Refusing delivery or failing to pay customs duties, import taxes, customs clearance or processing charges due to the competent authorities or carrier does not constitute an approved return request.

Please contact Elegance before refusing a shipment or taking action concerning it. Failed-delivery and refusal cases are governed by the Shipping and Delivery Policy.

💳 Refund Process

• After the returned product is received, it is inspected to confirm compliance with this policy.
• Once the return is approved, the amount actually paid for the returned product is refunded, taking into account any discounts applied to the order at the time of purchase.
• The refund is issued to the original payment method where that payment method supports it.
• After Elegance issues the refund, it may take several business days to appear in the customer’s account depending on the payment method, card network, bank, or issuing financial institution.

❌ If a Return Is Not Accepted

If inspection shows that the product does not meet the return conditions, the customer will be informed of the reason for refusal.

The product may be sent back to the customer. The customer bears the reshipping cost where the issue is not caused by a store error or manufacturing defect.

🌍 Orders Shipped from Italy

Elegance products are shipped directly from Italy to Saudi Arabia. All return requests and after-sales service are nevertheless handled through Elegance. Customers must follow the store’s return instructions and must not send products directly to the supplier or to an international address on their own initiative.

📩 Contact Us

To submit a return request, report a product issue, or ask about an existing order, contact us at:

• Email: support@shopcomx.com
• Or through our Contact Us page.