Replacement and Refund Policy

✨ Exchange and Return Policy – Elegance Store

At Elegance 🤍, we understand that choosing the perfect bag requires precision, and your satisfaction is our goal. This policy aims to clarify exchange and return procedures to ensure a refined and fair shopping experience, in accordance with e-commerce regulations in the Kingdom of Saudi Arabia.

⏱ Time Frame

  • Returns: The customer has the right to request a return within 7 days from the date of receiving the order.
  • Exchanges: The customer has the right to request an exchange within 14 days from the date of receiving the order.

⛔ No requests can be accepted after this period has expired.

✅ Conditions for Accepting Orders (Bags Only)

  • The bag must be in its original condition, unused, with no tags or labels removed.
  • The bag must come with all its accessories such as the additional strap, accompanying parts, and dust bags.
  • The bag must show no signs of use, scratches on the leather or metal parts, or any odors.

⚠️ Any slight deviation from the original condition may lead to the rejection of the return or exchange request.

🚫 Excluded Cases

  • Damage resulting from misuse such as overloading, exposure to water, or chemicals.
  • Orders submitted after the specified period has expired.
  • Products that have been modified or customized at the customer's request.

📦 Damaged or Incorrect Products

In case of receiving a product with a manufacturing defect or different from the order:

In this case, Elegance store will bear all shipping and return or exchange costs.

🚚 Shipping Fees (in case of change of mind)

  • The customer bears the shipping costs of the returned product.
  • In case of exchange, the customer bears the shipping fees for the new product.
  • Original shipping fees will be deducted from the refund amount, even in the case of free shipping (if applicable).

💳 Refund Mechanism

  • The product undergoes a thorough inspection upon receipt, and the store reserves the right to reject the request if the stated conditions are not met.
  • If approved, the amount will be refunded via the original payment method (Mada, Visa, Apple Pay).
  • The refund process takes 7 to 14 business days depending on the card-issuing bank.

🌍 Note Regarding International Suppliers

Due to our cooperation with international suppliers to provide the latest designs, some exchange or return processes may take additional time due to international logistical procedures, and we are committed to keeping you fully informed of all developments 🤍

📩 Contact Us

To submit a request or for inquiries, we are happy to assist you via:

This policy has been updated to ensure the highest standards of quality and reliability for our valued customers.